We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
WHAT can be returned?
Pools n More accepts returns on products due to manufacturer defect or under manufacturer warranty, with the acception of swimming pools, hot tubs or pool tables. All returns must have proof of purchase. Products authorized for return can be returned to our store location at 4175 Elida Road, Lima, Ohio 45807. If your product was purchased via our web-site and you wish to ship the product back, you must first contact Pools n More for arrangements. Pools n More reserves the right to refuse unauthorized returns and does take responsibility for return freight charges. FOR SAFETY AND SECURITY REASONS, THERE ARE NO RETURNS ON POOL OR HOT TUB CHEMICALS. Returns are accepted within 30 days of purchase. To start the return process, call us at (419)331-7900.